Frequently Asked Questions
Everything you need to know about shopping at FalcOne Gallery.
What is the typical shipping time for my order?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
How do I ensure I choose the right size?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our curated fashion pieces may vary slightly in fit depending on the designer.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.
Are the materials used in your clothing sustainable?
FalcOne Gallery is committed to ethical fashion. We prioritize collections that use organic cotton, recycled polyester, and eco-friendly dyes. Check the 'Sustainability' tab on individual product pages for specific details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.